Employee Profile: Hannes Andris

Reliability, team spirit, and an understanding of the customer

Since 2008, Hannes Andris Part of PRODINGER Verpackung AG. As an experienced inside sales representative, he not only knows the products and processes in detail, but above all understands what matters most in daily customer interactions: speed, reliability, and making the customer feel good. In this employee profile, you’ll learn more about Hannes Andris.

From a trial period to a permanent member of the team

Hannes joined PRODINGER in 2008, during a challenging economic period. He was looking for a new challenge. Through existing contacts and a trial period, he was given the opportunity to join PRODINGER Verpackung AG.

He recalls: „I applied, did a one-day trial, and liked it right away.“

Hannes Andris started out as a purchasing and sales clerk in the film division. As the company grew, his role evolved, and he gradually became part of a well-coordinated team.

A wide range of office-based tasks

Today, Hannes handles a wide range of tasks in the office. These include preparing quotes, processing orders, and handling complaints.

He places particular importance on customer service, both by phone and by email. Even though communication channels have changed since he started, he still greatly values direct contact: „I enjoy talking on the phone. Back in the day, the phone used to ring nonstop all day long.“

Another key focus is on procurement, including, among other things, Zip-top bags from Asia, as well as in the Scheduling of Stretch Film. In addition, Hannes is regarded internally as a key point of contact for questions regarding Films and Labels.

Specialist in Films and Labels

As mentioned, Hannes’s greatest expertise lies in the field of films and labels. He is not only familiar with the products themselves, but above all with their applications.

He says, „The key factor is always the intended use: How long should a label last? Where will it be used? How will it be printed?“

It is precisely this understanding that makes him equally valuable to his clients as well as to his colleagues and customers.

A Glimpse into Everyday Life: Consulting Begins Before the Product

You might be wondering what Hannes's day-to-day work actually looks like.

When it comes to packaging, many companies think first of the product itself—for example, boxes, plastic wrap, or labels. In practice, however, the work done by the in-house staff begins much earlier.

Every day, Hannes receives inquiries from customers with a wide variety of questions:

• What kind of packaging is right for the product?
• What size makes sense?
• Is there an alternative that is more efficient or more sustainable?

Before a solution is developed, Hannes clarifies the requirements in detail, evaluates potential products, gathers information from suppliers, and coordinates closely with the sales force. Only when all aspects have been taken into account does this result in a concrete recommendation.

This structured approach ensures that customers receive a practical solution for their everyday lives.

We spent a day with Hannes and are pleased to present the following photo gallery showcasing Hannes’s work:

Teamwork as equals

For Hannes, the team is clearly the focus: „Working as a team is what I enjoy most. Everyone supports everyone else.“

In everyday work, this means that knowledge is shared, questions are answered collaboratively, and solutions emerge through discussion. At the same time, his experience is highly valued within the team, especially when it comes to specific questions about films and labels.

Customer Service: Fast, Friendly, and Solution-Oriented

When dealing with customers, Hannes places great importance on reliability and providing a positive experience: „The customer should feel well taken care of, no matter how busy things get.“

This attitude really comes through in stressful situations. One example that has particularly stuck with him: A customer urgently needed some merchandise on short notice on a Friday afternoon. Instead of spending a long time discussing it, a solution was arranged, including personal delivery that very same day.

Hannes says, „Keeping promises is crucial. When we say the goods are coming, we follow through consistently.“

Cross-departmental collaboration

Hannes also emphasizes close collaboration within the company. He forwards requests as completely as possible, and if colleagues are unavailable, he handles them himself or ensures a smooth handoff.

„The worst thing for me would be to say, “That’s not my area of expertise,’ as I often hear from companies when I make a personal inquiry.”

This approach ensures that customer concerns are handled efficiently and without delay.

Motivation: Responsibility and Trust

What Hannes particularly values about his job is the opportunity to work independently and make decisions.

He feels that at PRODINGER, you have a great deal of autonomy. On top of that, there are short lines of communication, open dialogue, and a work environment where you feel comfortable. Teamwork and the trust of management are key factors for him.

Redemption on the Soccer Field

In his free time, Hannes’s life revolves largely around soccer. After 25 years as an active player, he now works, among other things, as a coach for the E-Youth team—the same team his son plays for.

In addition, he serves as the athletic director for the younger teams and coordinates coaches and schedules. He says, „It’s just like a job: a team, teamwork, and organization.“

In addition to soccer, he enjoys spending time with his family, getting out into nature, traveling, and going camping—with his next trip planned for Italy.

Hannes is also a passionate soccer fan of 1. FC Köln; he regularly watches the team's games on TV and can occasionally be found in the Köln fan section.

A look into the future

In the field of packaging, Hannes follows developments related to recycling and material use with particular interest. He views the increasing demands for sustainability as an exciting but also demanding challenge.

„The higher the proportion of recycled material, the more difficult it can be in some cases, but a lot of research is being done in this area.“

Looking ahead, he has one wish above all else: that the PRODINGER team continues to work together as successfully and closely as it has so far.

Thanks, Hannes!

Dear Hannes, thank you very much for your many years of service, your dedication, and your reliability. With your expertise, your helpful nature, and your knack for connecting with customers, you help ensure every day that our customers feel they are in good hands at PRODINGER.

We're really excited to have you on the team and truly appreciate working with you!

Contact Hannes Andris

Do you have questions about films or labels, or are you looking for the right solution for your packaging process? Hannes Andris is always ready to assist you quickly, easily, and with a focus on finding solutions.

Click here to go directly to the contact information:
https://www.prodinger.ch/team/hannes-andris